Refund Policy
1. Introduction
This Refund Policy sets out the terms under which Class54 Education Limited ("Class54", "we", "our") may provide refunds to users of our paid services, in line with the Federal Competition and Consumer Protection Act (FCCPA) 2018 and other applicable Nigerian laws. By purchasing, activating, or subscribing to any Class54 service, you agree to this policy.
2. Applicability
This policy applies to all paid services, including but not limited to:
- Subscriptions (monthly, quarterly, yearly)
- One-time feature unlocks
- Activations
- Tutorial or live class packages
Any other digital educational content purchased via our website (class54.com), Android app, iOS app, Desktop app, or other approved platforms.
3. General refund principles
Nigerian law entitles consumers to goods and services that are of satisfactory quality, fit for purpose, and as described. Refunds will be issued where Class54 fails to deliver the service purchased, delivers it in a defective manner, or misrepresents the service.
Refunds will not generally be issued for "change of mind" after purchase or for issues caused by your internet/device setup.
Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
4. Refund eligibility
| Situation | Refund entitlement | Conditions |
|---|---|---|
| Service not activated or inaccessible | Full refund | You must notify us within 7 days of purchase. |
| Defective or materially different from the description | Full or partial refund | If we cannot fix the issue within a reasonable time. |
| Early cancellation by Class54 (e.g., discontinuation of a feature/class) | Pro-rated refund | Refund covers the unused portion of your payment |
| Payment error (duplicate charge, wrong billing) | Full refund | Must be reported immediately with proof of payment |
Situation
Service not activated or inaccessible
Refund entitlement
Full refund
Conditions
You must notify us within 7 days of purchase.
Situation
Defective or materially different from the description
Refund entitlement
Full or partial refund
Conditions
If we cannot fix the issue within a reasonable time.
Situation
Early cancellation by Class54 (e.g., discontinuation of a feature/class)
Refund entitlement
Pro-rated refund
Conditions
Refund covers the unused portion of your payment
Situation
Payment error (duplicate charge, wrong billing)
Refund entitlement
Full refund
Conditions
Must be reported immediately with proof of payment
5. Refund request process
- Send a request to [email protected] or through our WhatsApp lines as displayed in our Apps
- Include your full name, registered phone number, transaction receipt, and reason for refund request.
- We may request additional details or screenshots to process your claim.
6. Timeframes
- Refund requests must be made within 7 days of purchase.
- Approved refunds will be processed within 10 business days via your original payment method (bank transfer, card, wallet, etc.).
- For purchases through third-party platforms, you may be required to request a refund directly through those platforms, as their rules apply.
7. Exceptions (No refunds)
Refunds will not apply in the following cases:
- You have fully accessed/used the service (e.g., completed lessons, viewed significant content).
- Failure may be caused by issues with your internet connection, device, or a lack of required updates.
- Missed classes, expired subscriptions, or failure to cancel before renewal.
- Requests made after the stated 7-day window unless under exceptional circumstances.
8. Discretionary / Exceptional cases
We may, at our discretion, consider refunds outside the above terms in cases such as:
- Verified medical emergencies
- Proven fraudulent transactions
- Other legally protected consumer rights under the Federal Competition and Consumer Protection Act (FCCPA) 2018.
9. Changes to this policy
Class54 reserves the right to update this Refund Policy from time to time. The most recent version will always be available on our website and within the Apps.